In the course of fiber optic expansion, providers often use door-to-door sales to pressure customers into signing up quickly. Many prospective customers feel pressured as a result. Consumer protection agencies warn that not every internet contract offer is worthwhile for fiber optic connections, and careful consideration remains crucial to benefiting from fast internet in the long term.
Carefully examine door-to-door sales
A fiber optic connection is usually free of charge. Monthly charges only arise with use. A reputable provider will clearly point out this difference. Those unsure can sign the connection contract independently of the internet contract. “Consumers should not be pressured to sign both contracts immediately,” explains Olesja Jäger of the Hessen Consumer Advice Center. This preserves freedom of choice, even if high-speed internet is not used until later.
Many operators’ networks are open. Customers can choose between different providers. The price is largely based on the bandwidth. “Fiber optic tariffs are relatively constant. The price is based on the bandwidth,” says Jäger. This allows for flexible adjustments to the internet contract.
Avoid overpriced door-to-door sales tariffs
Consumer protection recommends starting with a smaller bandwidth for a fiber optic connection. “I can always increase it during the two-year term.” Those who book the highest speed immediately often pay unnecessarily. For normal internet use, a plan with 300 Mbps is sufficient. Households without intensive streaming habits already benefit from this and have fast internet without unnecessary additional costs.
Many door-to-door sales offers entice with discounts that increase significantly later. Especially for 1000 Mbps, the price can reach up to 100 euros after just a few months. Added to this are additional packages such as TV plans that many users don’t even need. Therefore, it’s worth reviewing the internet contract carefully and rejecting unnecessary extras.
Consumer Protection Agency advises: Review contracts carefully
The Consumer Advice Center advises always requesting a written contract summary. This allows enough time for comparisons. “If providers offer discounts, they don’t just apply at the door. Customers can also obtain them online, over the phone, or in-store. So there’s no pressure to make a decision right away.” This protects you from hasty door-to-door sales contracts and provides clarity about the right fiber optic connection.
Freedom of choice also applies to routers. The Federal Network Agency already stipulated in 2016 that customers can choose their own device. Many providers try to force a rental fee. However, consumers can buy their own device or use existing hardware. This freedom reduces costs in the long term and makes it easier to choose fast internet.
Conclusion: Seize opportunities, avoid pitfalls
A fiber optic connection lays the foundation for stable and fast internet. At the same time, many door-to-door sales offers carry risks. Those who carefully review the internet contract, critically evaluate additional options, and follow consumer protection advice can secure the benefits of the technology without unnecessary costs. The key is not to sign under pressure, but to choose carefully.